Privacy Policy

Your Details

Your contact, delivery and order information will never be shared with anyone, except in the following situations:

1. When you give your express permission. For example, a particular company or brand may run a promotion in partnership with Mack-West Online and by participating in the promotion you may need to provide contact details. Alternatively we may need to provide your details to a manufacturer as part of a returns process.

2. Where we are required to by law.
As part of providing a service of selling and delivering products, information such as your name, the products you order, your billing address, delivery address, email address and phone number are collected. All information is retained in a private database for record keeping purposes. You can request the deletion of this information at any time.
In order to accept payment by credit card, PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Comments submitted via email, telephone or post, may be reproduced on this website or in promotional material as 'Customer Comments'. Only comments of a general nature will be reproduced, and no identifying information such as names or residential location will ever be published.

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Security

Payments for products sold directly through this business will be processed solely through PayPal.  PayPal is a faster, easier and safer way to make and accept payments online.    PayPal now process credit card payments without the need to have a PayPal account.  Click here for more information regarding PayPal’s security.
Mack-West Online will never  see your credit card details

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Copyright

All content on this site, including text, icons, graphics, etc are the property of this business or its suppliers and are protected by Australian and International Copyright law. No part or portion of this site may be copied, sold or used in any manner, for any purpose, without written consent.

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Advice and Information

The advice and information contained within this website, or websites affiliated with this business, or submitted to you via email or post, or discussed over the telephone, is of a general nature and is not intended to constitute or replace professional advice. While every effort is made to ensure that all information provided is accurate, this business accepts no responsibility for any loss or damage arising from its use.

While every attempt is made to keep information up to date, giveaways, samples, specials, product names, packaging, ingredients, prices and availability of products may change without notice.

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Order Processing and Shipping

All payments carried out via this business will be processed through PayPal.

Your orders are always processed and shipped as fast as possible.

Each company associated with this business will dispatch your order in accordance with their processing and shipping policy.

Unfortunately, once you have placed your order, this business will not be held liable for damage or loss of your parcel. Every effort will be made to retrieve or replace your parcel, however replacement cannot be guaranteed. Australia Post is very reliable.

This business will not dispatch any goods ordered until payment for those goods has been received in full.

Each company that this business is affiliated with has their own payment methods.  Please refer to that site for their individual payment methods.

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Tax (GST)

The Australian Goods and Services Tax (GST) is charged for all products except where indicated by the respective companies.  All deliveries within Australia include GST.

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Returns

Your satisfaction is very important to us. Please email or call as soon as possible if you are dissatisfied with your purchase.

Different companies have different returns policies.  Some may require you to fill out a form and provide your contact details. Please refer to each company for their individual policy. If postage was charged unfortunately it will not be refunded unless otherwise stated.

Even if you do not want to go through the returns process, if you are dissatisfied in any way, or if a product did not meet your expectations, please send in your feedback

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